This policy explains the general approach BESEKI COMPANY LIMITED takes when handling deposits, cancellations, completed sales and requests concerning payments. The specific terms of an individual vehicle transaction are confirmed in the relevant written agreement.
Deposits
A deposit may be taken to reserve a vehicle while the purchase process is being completed.
Whether a deposit is refundable, and the conditions that apply to it, will be agreed and confirmed in writing at the time the deposit is paid.
Customers should review those terms carefully before making any payment.
Completed sales
Once a vehicle sale has been completed and the vehicle has been handed over, the transaction is generally treated as final unless the applicable written sale agreement provides otherwise.
This policy does not remove or limit any rights or remedies available to a customer under applicable Kenyan law.
Cancellations
If you decide not to proceed with a vehicle purchase before completion, please contact BESEKI as soon as possible.
We will explain the applicable cancellation terms and what happens to any amount already paid based on the agreement made for that particular transaction.
Customers are encouraged to request clarification before making a deposit or other payment.
Faults after purchase
Warranty coverage varies depending on the vehicle and the terms agreed at the time of purchase.
If a fault appears after purchase, customers should contact the BESEKI team promptly and provide details of the issue.
The applicable warranty or after-sales terms will then be reviewed for the particular vehicle.
Payment records
Customers should keep receipts, payment confirmations, written agreements and other transaction records relating to their vehicle purchase.
If you have a question about a payment or transaction record, contact BESEKI and provide the relevant details so our team can assist.
Questions about a refund
If you believe you may be entitled to a refund or need clarification about a deposit or payment, please speak to our team directly.
We will review the relevant transaction documents and explain the applicable terms.
Before making a payment
Make sure you understand the vehicle details, payment amount, deposit terms, cancellation conditions and any applicable warranty terms before completing your transaction.
Need clarification?
Speak to the BESEKI team before making a payment.